Privacy Policy

This Privacy Policy explains how My Content Factory (“we”, “us” or “our”) handles personal information when you visit mycontentfactory.co.uk, contact us or enquire about our services.

1. Who we are

My Content Factory provides social media content creation, marketing creative and related services for businesses. For privacy enquiries, contact support@mycontentfactory.co.uk.

2. Information we collect

We may collect your name, business name, email address, telephone number, website or social-media details, the contents of your enquiry and any information you choose to provide to us.

3. How we use your information

• To respond to enquiries and provide requested information.
• To discuss, quote for and deliver services.
• To administer customer relationships, invoices and records.
• To keep our website and communications secure and prevent abuse.
• To meet legal, accounting or regulatory obligations.

4. Lawful bases

Depending on the situation, we process personal information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate interest in operating and improving our business. Where consent is required, we will ask for it.

5. Contact forms and email delivery

Our website contact form may use FormSubmit, a third-party form-delivery service, to forward your enquiry to our email address and send an acknowledgement to you. Information submitted through the form may therefore be processed by that service for the purpose of delivering your message.

6. Sharing information

We may share information with service providers that help us operate our website, email, payment, accounting or marketing systems, where this is reasonably necessary. We do not sell personal information.

7. International transfers

Some service providers may process data outside the United Kingdom. Where applicable, we expect appropriate safeguards to be used in accordance with UK data-protection law.

8. How long we keep information

We retain information only for as long as reasonably necessary for the purpose it was collected, including legal, accounting, tax, dispute-resolution and business-record requirements.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, or request data portability. You can contact us using the email above. You may also have the right to complain to the UK Information Commissioner's Office.

10. Cookies and analytics

This version of the website does not intentionally set non-essential marketing or analytics cookies. If analytics, advertising pixels or similar tracking technologies are added later, this policy and any required cookie-consent mechanism should be updated before those tools are activated.

11. Security

We take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

12. Changes

We may update this policy when our services, website or legal obligations change. The latest version will be published on this page.

Before launch: add the legal name of the person/company operating My Content Factory and a business correspondence address if applicable. This page is a practical website draft and is not a substitute for legal advice.