Terms & Conditions

These terms govern the use of mycontentfactory.co.uk and provide general terms relating to services supplied by My Content Factory. Any proposal, order form, invoice or written service agreement may contain additional terms and will take priority where it specifically differs from these general terms.

1. About us

My Content Factory provides social media content creation, ad creative and related marketing services. Contact: support@mycontentfactory.co.uk.

2. Website information

We aim to keep information on this website accurate and current, but website content is general information and may change without notice. Plan features and availability may be updated from time to time.

3. Enquiries are not contracts

Submitting a form, sending an email or requesting information does not create a contract. A service arrangement begins only when scope, price and any other material terms have been agreed.

4. Service scope

The exact services, channels, content volume, approval process, campaign work, reporting and other deliverables will be set out in the applicable proposal, order, invoice or written confirmation. Paid advertising media spend is not included unless expressly stated.

5. Free website / website refresh offer

Where advertised, the free website or website-refresh offer is a promotional benefit for new clients taking an ongoing social media plan. Unless a different scope is agreed in writing, the offer covers a standard brochure-style small-business starter website or a comparable refresh of an existing site. Domain registration, hosting, e-commerce functionality, paid themes or plugins, stock media, specialist integrations, copy-heavy migrations and other third-party or out-of-scope costs are not included unless expressly agreed. The agreed scope, content requirements and delivery process will be confirmed before work begins.

6. Fees and payment

Fees are charged at the rate agreed with the customer. Recurring services may be billed in advance. Any taxes or third-party costs will be handled as stated in the applicable quote or invoice.

7. Customer responsibilities

Customers must provide accurate information and any access, brand assets, approvals or source material reasonably needed to deliver the agreed services. Customers are responsible for ensuring they have the right to use any logos, photographs, videos, music, claims, testimonials or other materials they provide to us.

8. Approvals and accuracy

Where content is submitted for approval, the customer is responsible for reviewing factual claims, prices, dates, regulatory statements and other business-specific information before publication. We may refuse content that appears unlawful, deceptive, infringing or unsafe.

9. Marketing results

Marketing performance depends on many factors outside our control, including market conditions, customer demand, competition, budget, offer strength, platform algorithms and sales follow-up. Unless expressly agreed in writing, we do not guarantee specific sales, revenue, leads, reach, followers, engagement, rankings or advertising results.

10. Intellectual property

Unless otherwise agreed, rights in customer-owned materials remain with the customer. Rights in third-party materials remain with their respective owners. Ownership and permitted use of original deliverables created by us will be governed by the applicable service agreement or written confirmation.

11. Third-party platforms

Social networks, advertising platforms, hosting providers and other third-party services operate under their own terms and policies. We are not responsible for outages, account restrictions, platform changes, algorithm changes or decisions made by those providers.

12. Cancellation and changes

Cancellation, notice periods, refunds and changes to recurring services will be handled in accordance with the terms agreed for the relevant service. Where no specific written term has been agreed, contact us and we will confirm the position before any cancellation takes effect.

13. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential loss arising from website use or from factors outside our reasonable control. Any specific limitation of liability for paid services should be set out in the applicable service agreement.

14. Acceptable use

You must not misuse this website, attempt to gain unauthorised access, introduce malicious code, submit unlawful material or interfere with the operation of the site.

15. Governing law

These terms are intended to be governed by the law applicable to the UK business operating My Content Factory. Before launch, the final governing jurisdiction and business identity should be inserted to match the actual operator.

16. Contact

Questions about these terms can be sent to support@mycontentfactory.co.uk.

Before launch: insert the legal name, trading address and governing jurisdiction of the person/company operating My Content Factory. These terms are a practical website draft and should be reviewed for your exact commercial arrangements.